Keeping your business clean is very important, why? It keeps customers coming back and employee’s happy and productive. All those factors are key to running a successful business. That’s why in this week blog. We will talk about what qualities to look for when choosing a cleaning company?
The first thing you should look for in a janitorial company is Experience. Does the cleaning company you want to hire have prior knowledge and experience in cleaning businesses similar to your own? Does the janitorial company understand what you are looking for? Do they possess the equipment and staff to deliver your needs? You may want to ask them, what type of equipment they plan on bringing in to execute the contract. Some companies may even feel comfortable providing you reference of other contracts that they may have with similar needs as yours.
The Definition of integrity is “the quality of being honest and having strong moral principles; moral uprightness”. Being able to trust your janitorial company is more important than saving a few dollars. A cleaning company is a relationship. After all, they have access to most if not all of your business. You trust them with your keys and alarm code. That’s why it’s important to determine early in the relationship if they can be trusted. You may only grant access to certain parts of your business at first, or have the cleaning crew come in during working business hours. However, choosing to have the cleaning crew come in during working business hours will decrease the effectiveness of the staff cleaning your facility. You should also consider moving your cleaning schedule during closing time to increase quality, once they have shown to be trustworthy.
3. Quality Work
Quality: The Definition of Quality is “the standard of something as measured against other things of a similar kind; excellence of something”. Let’s be real, when you first hire a contractor their job is almost always done with excellence but over time the quality decreases. This is also true with cleaning companies. Therefore, it’s important to look for cleaning partner that repeats the same results day after day and week after week. A good way to predict if a cleaning company will be consistent is to ask if they will have a supervisor or account manager assigned to your facility. Companies that invest in such staff are inclined to care more about the quality of their work. You may even ask them how many years of experience their supervisor possess. Supervisors tend to transfer their knowledges to the staff when they see certain parts of their work is lacking.
Another way to do your own quality check is to look behind furniture and hard to reach places, dust and grim tends to accumulate in those areas over time and is indicative of proper workmanship.
Respect: “a feeling of deep admiration for someone or something elicited by their abilities, qualities, or achievements.” This is clearly a 2-way street on the parts of all the players. It is extremely important for the company to respect their clients, both for the building establishment, the furniture and their own staff. For example, if you choose to have your cleaning done during working hours, a respectful cleaning staff would refrain from passing the vacuum while customers are present or while an employee is on the phone. Additionally, a cleaning company that respects their own employees will give you the best results and professionalism because they feel listen to and appreciated.
Loyalty: “a strong feeling of support or allegiance.” A cleaning company that would not leave you high and dry is also very important. Cleaning is a hard business especially for the staff doing the actual cleaning. A cleaning crew that stays with a cleaning company for an extend period is important. Stability and loyalty from the staff shows that a cleaning company is strong. In turn the cleaning company and its staff will be more likely to provide your business with a better service since staff turnover will be low. Interestingly, loyalty even extends between the cleaning companies itself and your business. Certain unforeseen factors may cause your contract to be unprofitable to the cleaning company, and therefore they may start cutting corners in order to make you profitable. Before you hire your next cleaning company ask them what their staff turnover is like, and what procedures they put in place when a contract starts losing money.
6. Professionalism And Training:
Having a cleaning company that is professional means that their cleaners should be as well. Cleaners that are professional should be punctual reliable and efficient. This means that they are trained and capable of getting the job done correctly with minimal oversight. A good way to find out how professional a cleaning company is, is by ask the following questions before hiring them.
1. What type of customers do you currently clean? (Banks, Offices and Large Surfaces is always a good sign)
2. Do you train your staff? (A company that takes the time to train the staff regularly is more likely to offer a proper more professional service).
In conclusion, a cleaning partner for your business is a serious decision that should not be taken lightly. Nonetheless, with these pointers you will be on your way towards finding a lasting cleaning partner.